Everything you need to know about shipping with DAJ EZI — from your first order to your front door. You don't need a freight agent, a customs broker on retainer, or experience navigating international logistics. We handle all of that. Here's the complete picture of how each shipment moves from a US retailer to your home in Jamaica.
Getting started is free and takes only a few minutes. Contact us by phone, WhatsApp, or email to set up your customer profile. We'll record your delivery address in Jamaica, your preferred contact method, and any special handling instructions.
Once registered, you'll receive your personal US shipping address — this is the address you'll use as your delivery destination when shopping on any US website or store.
With your DAJ EZI US address in hand, shop freely from any US website. Amazon, Walmart, Target, Nike, Apple, SHEIN — any US-based retailer. At checkout, enter your DAJ EZI US address as the shipping address.
If you don't have a US payment method, use our personal shopping service — send us the product link and we'll purchase it on your behalf for a small service fee.
When your package arrives at our US address, we log it into our system, inspect the outer packaging for visible damage, and weigh it accurately. We photograph the package as received for your records and ours.
We consolidate packages where possible — if you have multiple items arriving close together, we can combine them into a single shipment to reduce your processing fee.
Once we have your package and its verified weight, we send you a detailed cost breakdown: the shipping charge based on actual weight and your chosen service tier, plus the flat JMD 450 processing fee. You'll also receive an estimate of any applicable customs duties.
You have the opportunity to review and confirm before we dispatch. Nothing ships until you give the go-ahead and payment is received.
Once payment is confirmed, your package is loaded onto the next available flight to Jamaica. We operate weekly flights, so your package is never waiting long. Air freight typically arrives in Jamaica within 1–3 days of departure from the US.
Upon landing, packages go through customs clearance. We handle the paperwork and customs declarations on your behalf, ensuring a smooth and compliant process.
All packages entering Jamaica are subject to customs inspection. Most personal-use goods below the duty-free threshold clear without additional cost. For items above the threshold or commercial goods, customs duties and GCT are assessed by Jamaica Customs.
We will notify you immediately of any customs duties owed. We do not mark up customs fees — you pay exactly what customs assesses.
Once customs is cleared, your package is out for delivery. You'll receive a notification with your expected delivery date. Our delivery team brings it directly to your address anywhere in Jamaica.
Inspect your package at handover. If anything is damaged or missing, report it immediately — our insurance coverage protects you against loss or damage throughout the shipping process.
Let us know when you place an order so we can look out for your package and process it promptly when it arrives.
Save on processing fees by having multiple items shipped together. We can hold packages for up to 14 days while you complete your shopping.
Use our rate calculator to estimate shipping costs before you order. Weight is the key factor in your cost.
Every shipment earns loyalty points. Enroll in our rewards program to accumulate discounts on future shipments.